mikesextoncrafts web store FAQ section

I work from 8 am to 4:30 pm Central Time Monday- Friday for clients, to accept & work on new projects that are my own creations or new projects you need to have done and to answer any questions you might have; my online stores are open 24/7.

No, the only time I will respond to an email when it's after business hours is if it's an emergency situation such as a client's website is malfunctioning or is unreachable, etc. All other emails and or phone calls will be handled on the first business day following the email delivery and/or phone call.

No, I do not. I feel very strongly about protecting anyone's information that they provide me- please see my Privacy policy for more information.

That's a 2-fold answer. From home, I can print any of my paintings as large as an 8 x 10; for larger sizes I encourage you to check out my online gallery that provides my paintings in larger sizes to suit most tastes and you can also get the painting matted & framed before delivery.

No, I don't create such pieces unless commissioned to do so. I'm really a combination of traditional artist & digital artist because I use a graphic tablet to paint on my computer screen I'm able to make my paintings look more traditional. In fact, several times people have been very surprised my art work was done on the computer at all because it looked very much like an oil painting or even acrylic painting.

When time allows it yes I do. Please feel free to contact me and give me an idea of what you're wanting done and I will get back to you as soon as I'm able to.(I always do my best to respond within 24 hrs unless it's the weekend or a holiday.) See below for my return policy on commissioned work.

Yes I do, the additional price for such personalization depends on the amount of work involved in the design you're wanting done but I always make sure that my prices are fair & I'm happy to handle needs for teams/organizations.

If you order a painting directly through me, you have 15 days from the purchase to return the painting for a full refund. You will need to email me letting me know why you wish to return the painting, when you shipped it or when you plan on bringing it back so that I will know and be able to start the processing of the refund. If you order from any of my online galleries where my paintings are sold directly or from my online stores, they each have their own return policy. For commissioned work: there will be no refund given to commissioned work once completed and mailed/emailed out because the client is asked to approve painting or design BEFORE they're shipped the painting or design they had commissioned. In other words, once the painting or design has been mailed or emailed to the client after they've given their approval of the work that was done and they've said the item meets their satisfaction, there will be NO REFUND issued.

Return Policy: If you're not satisfied with my work, let me know within 3 days of receiving the print(s) & return the print(s) within 7 business days (2 weeks if outside of continental US) and you will be refunded the amount you paid (less the shipping/handling). The cost of shipping to return print(s) is at the buyer's expense.